Privacy Policy

Effective Date: December 6, 2025

Telly Health MD (“Telly Health MD,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our website, services, and communications, including SMS and email messages.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide Voluntarily

When you contact Telly Health MD or use our services, you may voluntarily provide personal information, including but not limited to:

• Full name
• Phone number
• Email address
• Appointment-related information
• Health-related information provided by you for care coordination
• Any other information you submit through our “Contact Us” or similar forms

Providing your phone number and/or email constitutes consent to receive communications related to your healthcare services as described below.

Automatically Collected Information

We may automatically collect limited technical information, including:

• IP address
• Browser type
• Device type
• Date and time of access
• Website usage data

This information is used strictly for security, analytics, and service improvement purposes.

2. How We Use Your Information

We use your information solely to:

• Communicate with you regarding appointments
• Send appointment reminders and follow-up notifications
• Coordinate care and health-related check-ins
• Respond to inquiries you submit
• Improve our services and patient experience
• Comply with legal and regulatory requirements

We do NOT use your information for unsolicited marketing or promotional purposes.

3. SMS Messaging Disclosure (10DLC & TCPA Compliance)

By submitting your phone number through our website or contacting us directly, you explicitly consent to receive SMS messages from Telly Health MD related to your healthcare services, including:

• Appointment reminders
• Care coordination messages
• Follow-up or check-in notifications

Message Frequency

Message frequency varies based on your appointments and care needs.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier and plan.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying “STOP” to any message.
Once you opt out, you will no longer receive SMS messages from us unless you re-consent.

Help Instructions

For assistance, reply “HELP” to any message or contact us using the information below.

4. No Sharing or Selling of Phone Numbers

Telly Health MD does NOT sell, rent, share, or disclose phone numbers or SMS consent data to any third parties for marketing, advertising, or promotional purposes.

Phone numbers are used exclusively to communicate directly with the individual who provided consent.

5. Data Sharing

We may share information only when necessary, including:

• With trusted service providers who assist us in operating our services and are contractually obligated to protect your information
• To comply with legal obligations, subpoenas, or lawful requests
• To protect the rights, safety, or security of our patients, staff, or systems

All shared data is limited to the minimum required and handled securely.

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide healthcare-related services
• Meet legal, regulatory, and operational requirements

You may request deletion of your information by contacting us at the email address below. Some information may be retained as required by law.

7. Children’s Privacy

Our services are not directed toward children under the age of 13 without parental or guardian involvement.
If you believe a child has provided personal information without proper consent, please contact us and we will promptly address the issue.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.
While no system is 100% secure, we take appropriate steps to protect your data from unauthorized access or disclosure.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: info@tellyhealthmd.com